Excerpts from “Study of Secure Communication Needs – Professional Sectors” involving 1,000+ participants within the Legal, Accounting and Finance sectors conducted from May to August 2019.
Top 3 SECURITY needs identified by respondents as “Extremely Important”
- Security and Confidentiality when using Email and SMS
- Security and Confidentiality when making Voice and Video Calls
- Ability to store and access all communications to meet compliance and governance
Top 3 PRODUCTIVITY needs identified by respondents as “Very Important”
- Ability to retract Email or SMS text sent in error
- Ability to prove exactly when messages are received and read
- Ability to send and receive large documents that exceed current email limits
Key Findings of the Study
90% | Security
90% said security is extremely important HOWEVER 90% also indicated that their communication is still through standard Email or SMS, which is always unsafe.
90% | Management Control
90% said it is important to extremely important to be able to store and access all communications to meet compliance and governance rules or protect themselves professionally.
81% | Read Receipts
81% said it is important to extremely important to know when their messages are received and read.
80% | Large File Transfer
80% said that having the ability to send/receive large documents is important to extremely important.
80% | Message Retraction
80% said the ability to retract read or unread messages is important to extremely important.
72% | Instant Translation
72% said it is important to extremely important to be able to easily correspond with clients or colleagues in their native language.